Refund policy
After receiving the product, please check whether it is defective or matches your order.さい。
If you have any problems as above, please contact us.さい。
Also, our online store is located in Japan and products are shipped from Japan.ます。
Therefore, we cannot accept returns or exchanges due to the customer's convenience after the product arrives.せん。
About returns and exchangesて
The product undergoes strict quality inspection before shipping.In the unlikely event that the product is naturally damaged or defective, we will replace the product.ただきます。
If you determine that a replacement is necessary, please contact us immediately within 10 days of receiving the product. After confirming your order, we will prepare a replacement product that you can use with confidence.きます。
However, if it is out of stock, we will issue a refund.す。
Notes on returning exchanged products
All products eligible for exchange must be new and unused.ます。
Leather products are very delicate. Be careful not to scratch them with your fingernails or sharp objects. Also, be careful not to get them dirty from water, sweat, oil, etc.意ください。
Please note that if you change the storage method when returning the item, the leather may become scratched or moldy.ください。
When returning the product, please return the packaging box, accessories, and anti-mold agent non-woven fabric to the condition they were in when delivered.てください。
The availability of exchanges depends on the condition of the product at the time of purchase.す。
Regarding returns due to customer convenience
All delivered products cannot be returned unless the defective replacement product listed above is out of stock.す。
However, in the case of cancellation and refund due to the customer's convenience, we will deduct the shipping costs and other miscellaneous expenses as appropriate.For refunds, we will confirm that there is no mistake in the product after the product you wish to return arrives at our company. within 12 weeks afterせていただきます。
We do not charge customs duties in the destination country.。
Therefore, we cannot refund customs duties, consumption taxes, etc. paid by customers.For details, please contact your local tax office.ださい。
Refund policy
Credit card refunds will be based on the statement amountす。
please note
Depending on the date of your credit card payment, your bank may request a refund of the initial order amount and the refund may be issued from the following month onward.ます。
Please contact your credit card company for details.。
In particular, we cannot accept returns in the following cases:。
Unless there is a special reason, if 10 days or more have passed from the date of delivery of the product (excluding cases where our company is temporarily closed or we cannot contact you by email only)除きます）。
If the product has been used, the return service will not apply from the moment it is used, regardless of how often it is used.ません）。
If it is soiled or damaged合。
After receiving the product, please check to see if it is defective and if it matches your order.
In the unlikely event of any of the above problems, please contact us.
In addition, our online store is located in Japan and products are shipped from Japan.
Therefore, we cannot accept returns or exchanges for any reason by the customer after the product arrives at our store.
Returns and Exchanges
Products undergo a rigorous quality inspection prior to shipment. In the unlikely event of natural damage to the product, a defect in the product, or the wrong product, the product will be replaced.
If an exchange is deemed necessary, please contact us promptly within 10 days of receiving the product. After confirming the details of your order, we will prepare a replacement product that you can use with confidence.
However, if the product is out of stock, we will refund your money.
Notes on Returns of Exchanged Products
All items eligible for exchange must be new and unused.
Leather products are very delicate. Please be careful not to scratch the item with your fingernails or other sharp objects. Also, please be careful not to get stains from water, sweat, oil, etc.
When returning the product, please be aware that changing the storage method may cause scratches, stains, or mold on the leather.
When returning the product, please return the packing box and accessories (anti-fungal agent and non-woven cloth) to the condition in which they were delivered.
Whether or not an item can be exchanged depends on the condition of the item at the time of purchase.
・Returns for customer's convenience
All products delivered are non-returnable, except in the case that the above defective replacement product is out of stock.
However, in the event of cancellation or refund due to other reasons of the customer, we will deduct the commence shipping costs and other expenses as appropriate. Refunds will be issued within 1 to 2 weeks after the merchandise you wish to return arrives at our company and after we confirm that there is no error in the merchandise.
Customs duties of the destination country are not levied by us.
Therefore, we will not be able to refund any customs duties or sales taxes paid by the customer. Please contact your local tax office for more information.
Refund Policy
Credit card refunds will be based on the amount on the statement.
Please note
Depending on the settlement date of your credit card, your bank may request a refund of the initial order amount and we may refund it to you in the following month or later.
Please contact your credit card company for details.
In particular, we cannot accept returns in the following cases
If more than 10 days have passed from the date of delivery unless there is a special reason. (However, this excludes cases where we are temporarily closed or cannot be contacted only by e-mail, etc.).
If the product has been used (regardless of how often or how many times the product has been used, the return service does not apply from the time the product has been used).
If the product is stained or damaged.